Stay informed with KCOM's real-time service status updates. Our dedicated page provides comprehensive information on current network outages, planned maintenance, and any service disruptions affecting your broadband and voice services. By regularly checking our updates, you can ensure your connectivity remains uninterrupted and address any issues promptly see below for more details.
Current Outages
Thank you for visiting, everything looks good!
Planned Maintenance
| Reference | Scheduled Timeframe | Description | Services Impacted |
Outage Duration |
|---|---|---|---|---|
| CHG0048311 |
06/05/2025 23:59:00 - 07/05/2025 02:30:00 |
Core device maintenance |
Fibre/VOIP | No outage |
| CHG0048222 |
06/05/2025 08:00:00 - 06/05/2025 18:00:00
|
Pole Replacement (HU16 5**) |
Fibre | Up to 10 Hours |
| CHG0048266 |
08/05/2025 08:00:00 - 08/05/2025 18:00:00 |
Pole Replacement (HU9 3RN) |
Fibre | Up to 10 Hours |
| CHG0048265 |
08/05/2025 08:00:00 - 08/05/2025 18:00:00 |
Pole Replacement (HU9 3RW) |
Fibre | Up to 10 Hours |
| CHG0048267 |
09/05/2025 08:00:00 - 09/05/2025 18:00:00 |
Pole Replacement (HU9 3RS) |
Fibre | Up to 10 Hours |
| CHG0048268 |
09/05/2025 08:00:00 - 09/05/2025 18:00:00 |
Pole Replacement (HU9 3RN) |
Fibre | Up to 10 Hours |
| CHG0048275 |
30/04/2025 08:00:00 - 30/04/2025 18:00:00 |
Pole Replacement (HU16 4**) |
Fibre | Up to 10 Hours |
Archive
Previous Outages (30 Days)
| Reference | Date/Time | Description | Services Impacted | Impacted Region | Status |
|---|---|---|---|---|---|
|
INC0058526 |
24/03/2025 09:51 |
Intermittent connection issue affecting Draytek routers only. Those effected are advised to contact their IT or manufacturer. |
Broadband Connectivity |
Hull Surroundings Regions |
Resolved |
Previous Planned Maintenance (30 Days)
| Reference | Description | Scheduled Timeframe | Outage Time |
|---|---|---|---|
| CHG0048012 |
Exchange Sustain Maintenance Works |
10/04/2025 08:30:00 - |
Up to 5 minutes |
| CHG0048181 |
Pole Replacement - HU6 0** |
14/04/2025 12:00:00 - 14/04/2025 17:00:00 |
Up to 4.5 hours |
| CHG0048205 |
Exchange Sustain Maintenance Works |
28/04/2025 08:30:00 - |
Up to 5 minutes |
| CHG0048160 |
Exchange Sustain Maintenance Works |
29/04/2025 07:30:00 - |
Up to 30 minutes |
| CHG0048275 |
Pole Replacement (HU16 4**) |
30/04/2025 08:00:00 - |
Up to 10 Hours |
| CHG0048345 |
Restart of Core device (HU1/HU2/HU3/ HU4/HU5/HU6/HU7) |
01/05/2025 00:00:01 - |
Up to 30 minutes |