Stay informed with KCOM's real-time service status updates. Our dedicated page provides comprehensive information on current network outages, planned maintenance, and any service disruptions affecting your broadband and voice services. By regularly checking our updates, you can ensure your connectivity remains uninterrupted and address any issues promptly see below for more details.
Current Outages
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Planned Maintenance
| Reference | Scheduled Time Frame | Description | Services Impacted |
Outage Duration |
|---|---|---|---|---|
|
CHG0049910 |
21/09/25 09:00:00 - 21/09/25 14:00:00 |
Upgrade on Core Systems Device |
MyAccount, MYKCOM & Payments IVR |
30minutes Between 10-10:30am |
| CHG0049991 |
25/09/25 10:00:00 - 29/09/25 17:00:00 |
Relocation of Core Voice Infrastructure between Data Centres |
VoIP Services |
Loss of Resilience ONLY |
|
CHG0050074
|
02/10/25 22:00:00 - 02/10/25 23:00:00 |
Reload of Core Device to release memory |
Direct Internet Access connections ONLY |
Up to 10 minutes |
Archive
Previous Outages (30 Days)
| Reference | Date/Time | Description | Services Impacted | Impacted Region | Status |
|---|---|---|---|---|---|
| INC0063481
|
19/09/2025 22:10 20/09/2025 00:40 |
Loss of Broadband & Voice (VoIP) services in the Kirk Ella area | Broadband and Voice (VoIP) |
Kirk Ella Hessle |
Resolved |
|
CHG0049970 |
17/09/2025 00:01 17/09/2025 06:00 |
Planned Maintenance Complete. Customers may need to reboot their routers and ONTs if they are experiencing an issue following the plans works | Broadband and Voice (VoIP) | KCOM Network | Resolved |
| INC0063243 |
10/09/2025 09:00 10/09/2025 15:00 |
Customers experiencing connectivity issues after CHG0049443 | Loss of Broadband Services | Hull & Surrounding areas | Resolved |
| INC0062248 |
05/08/2025 17:25 05/08/2025 18:45 |
Loss of Voice (VoIP) Services in the East Area of Hull | Ability To Make and Receive calls | East Hull Area (HU7) | Resolved |
| INC0062111 |
30/07/25 13:55 30/07/25 14:15 |
Loss of Voice (VoIP) Services in the Kirk Ella Region of Hull | Ability to attempt new inbound and outbound calls. |
Kirk Ella Area Postcodes HU4 7 |
Resolved |
| INC0061938 |
24/07/2025 11:05 25/07/2025 02:45 |
Multiple Mobile Providers Experiencing Call Connection Issues | This is not affecting the KCOM network. However, customers may encounter an issue when trying to call other mobile numbers. |
National |
Resolved |
| INC0061592 |
11/07/2025 14:45 11/07/2025 14:55 |
Loss of PSTN services in the Kirk Ella area of Hull | Loss of Voice (PSTN) Services |
Kirk Ella Area |
Resolved |
| INC0061070 |
25/06/2025 15:48 26/06/2025 00:10 |
Loss of Voice (VoIP) services in the Kirk Ella Area | Loss of Broadband and Voice (VoIP) Services |
Kirk Ella Area Postcode HU4 |
Resolved |
| INC0061053 |
25/06/2025 08:00 25/06/2025 18:00 |
Loss of Voice (VoIP) services in the Hull area | Loss of Broadband and Voice (VoIP) Services |
Hull & Surrounding area postcodes |
Resolved |
| INC0060735 |
13/06/2025 22:04 14/06/2025 03:18 |
Loss of Broadband and Voice (VoIP) services in the East Area | Loss of Broadband and Voice (VoIP) Services |
East of Hull. Postcodes HU7 3** HU7 4** |
Resolved |
INC0060311 |
30/05/2025 01:30 30/05/2025 02:21 |
Loss of Broadband & Voice (VoIP) Services in the Central (HU1) area of Hull | Ability browse. Ability to take inbound or make outbound calls on VoIP lines | Central Hull. Postcodes of HU1 * | Resolved |
|
INC0060195 |
25/05/2025 04:44 25/05/2025 04:56 |
Loss of Voice (VoIP) Services in the East Hull Area | Ability to take inbound or make outbound calls on VoIP lines | East of Hull. Postcodes HU7 5** | Resolved |
Previous Planned Maintenance (30 Days)
| Reference | Description | Scheduled Timeframe | Outage Time |
|---|---|---|---|
| CHG0050029 |
Power meter replacement at KCOM street cabinet |
16/09/2025 10:30:00 - 16/09/2025 12:00:00 |
Up to 1hr Between 10:30 - 11:30am |
| CHG0048833 |
Device Firmware Upgrade |
05/06/2025 18:00:00 - |
Up to 1 hour |
| CHG0048672 |
Pole Replacement (Howdale Rd) |
09/06/2025 08:00:00 -
|
Up to 10 hours |
| CHG0048800 |
Upgrade To NGV Platform |
18/06/2025 22:00:00 - 19/06/2025 06:00:00 |
Up to 1 hour |
| CHG0049070 |
Core Network Device Chassis Replacement |
23/06/2025 00:01:00 - 23/06/2025 06:00:00 |
Up to 1 hour (with the potential of up to 5 hours if a full chassis restart is required) |
| CHG0048830 |
Core Device Upgrade |
25/06/2025 00:01:00 - 25/06/2025 08:00:00 |
Up to 6 hours |
| CHG0047581 |
Core Device Configuration |
03/07/2025 00:01:00 - 03/07/2025 03:00:00 |
Various 15 minute outage whilst the work is ongoin |